COMPLAINT RELATED TO BONDS:

BOND CERTIFICATE NOT RECEIVED

The normal Processing time in issuance of Bonds is 4 - 8 weeks. First, ensure that the Investment cheque is cleared from the Bank Account. If the cheque is cleared and the stipulated time is over, the client may either contact the Relationship Manager or write to FD@bajajcapital.com along with the Application details and we shall revert to the client in 24 Hours.

BOND INTEREST NOT RECEIVED

All Companies have different Interest Payment Dates as mentioned in their Prospectus. The interest is always credited directly to the Bank Accounts. In case a client does not get his interest on time, then he may either contact the Relationship Manager or write to FD@bajajcapital.com with complete FD Details and we shall revert to the client in 24 Hours.

MATURITY PAYMENT NOT RECEIVED

The duly discharged FDR is to be surrendered with the Company within 21 days before the Maturity date to ensure timely payment. In case the FDR is not surrendered on time, it will take atleast 21 working days to get the Maturity Payment. In case of further delay, the client may mark a mail to FD@bajajcapital.com with the complete FD Dispatch details and we shall revert back to the client in 24 Hours.

INVESTMENT CHEQUE NOT CLEARED

Normally, it takes 3 working days for cheque clearance after submission of the Application to the Bank. In case the cheque is not cleared, the client may contact the bank regarding the cheque bouncing, or else client he may contact the Relationship Manager.

WRONG DEDUCTION OF TAX DEDUCTED AT SOURCE (TDS)

TDS @ 10% is deducted in case the Interest is Rs. 5,000 or above in a Financial Year. For TDS not to be deducted, the client will have to submit Form 15G/H at the time of Investment or in the beginning of every Financial Year in case of ongoing FD. Also ensure that the Current and Updated formats are duly filled and signed before submission. The forms should be submitted in duplicate. Still, in case client find any problem related to wrong deduction of TDS, the client may write to FD@bajajcapital.com and we shall revert to the client in 24 Hours.

TDS CERTIFICATE NOT RECEIVED

The FD Companies issue TDS Certificates in the month of June every year. In case of non receipt of the same till 25th June, client may contact the Relationship Manager or he may write to FD@bajajcapital.com and we shall revert to the client in 24 Hours.

ISSUANCE OF DUPLICATE FDR/INTEREST WARRANT

In case a FDR is lost in transit or not found, an Indemnity Bond is to be executed along with the required stamp paper and Company will issue a Duplicate FDR within 21 working days. For the Indemnity Bond Format, the client will have to give a request letter to the Relationship Manager.

WRONG FDR CERTIFICATE PRINTED / ERROR IN PERSONAL DETAILS

In case of misprints in the Fixed Deposit Receipt, the client may give a request letter along with the required proof and original FDR to the Relationship Manager for correction of the same. The processing time is 1 month and fresh FD Receipt will be received by the investor.
Disclaimer:

This policy document is the property of Bajaj Capital Limited and is for use only by Bajaj Capital Limited or any of its group companies. It must not be copied, disclosed, circulated or referred to in correspondence with external parties or discussed with any other third party other than for any regulatory requirements without prior written consent from Head of Complaints or any other nominated personnel.